Please check your spam/junk folders.If it has been longer than 30 minutes, please contact our customer care team via Live Chat or email customercare@devacurl.com and we will review your order. Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. All of our ingredients have their own secret superpower. We will notify you via e-mail once your return has been processed. Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Some ladies don’t feel like their best self until they have some color on their … Where can I use Installments by Afterpay? Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). Please note that all items in your shopping bag must be eligible for Installments by Afterpay. The scent of Deva products doesn't bother me, but the Leave-in Decadence Conditioner is the WORST product I think I've ever tried. We are committed to providing you with an experience you feel good about and products that help you love and embrace your curls. Read our blog post on How to Prep For Your First DevaCut to get all the details on how to prepare beforehand and what to expect at the salon. BY NaturallyCurly . Expires: In 1 week. I have been using deva curl products… I have been using deva curl products for the past 7 years. $17.40 $ 17. So before using, you should always check the product packaging that you receive as part of your order for the most up-to-date and accurate ingredient information. Save more with Subscribe & Save. Other restrictions may apply. Please have the information about where and when you purchased your product available. “If you bought DevaCurl products because of me, I am sorry,” Malik said in her “official statement” video. What are the terms of the free ground shipping? Shop DevaCurl curly hair products. In either case, please include a copy of your return authorization e-mail in your package.If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. We train and certify stylists all over the country at our academy. If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized retailers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase.Read our full “Satisfaction Guarantee and Returns Process” for more details on how to return your order and receive a refund. Currently, Devacurl.com ships Domestically, servicing: US, CA and PR. If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs , terms, purchase payment agreement as well as Afterpay's Privacy Policy. I've noticed that before I get through the whole bottle, the product develops a funky smell, almost a musty or stale sort of smell. No. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. Suspect the product may have been cut with something else, expired, or just plain fake. Where can I find out more about Afterpay? and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. Report abuse. (2) If your return request is approved, you will receive a return authorization e-mail. We regret that we are unable to ship restricted items to Hawaii and Alaska. Get to know our stylists at our NYC Salons. Customers with international billing addresses will not be able to set up an account with Afterpay. Restricted Items include: Aerosols, such as Flexible Hold Hairspray and High Shine. Merchandise credits cannot be returned or redeemed for cash (unless otherwise required by applicable law), transferred to others, reloaded or sold. In an effort to always deliver the best products for your curls, DevaCurl updates their ingredient formulations from time to time. To return items to DevaCurl, please follow these three easy steps: Please contact DevaCurl Customer Care via email at customercare@devacurl.com, via phone at (212) 274-8686 or through Live Chat. Please note that your financial institution may take longer to reflect the transaction. Other restrictions may apply. If your return request is approved, you will receive a return authorization e-mail. These ingredients can be harsh on curls, stripping their natural oils, blocking moisture, or causing buildup that can weigh them down.All of our products are designed to be nourishing and hydrating for every curl type, and are focused on sourcing high quality, good for curls ingredients. Our Shipping facility cut-off is 1:55PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday. and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. Do Hair Products Ever Expire? Attn: Returns Other restrictions may apply. If we have questions about your return, we will contact you by phone or email. You can register for an account here. All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. please ensure that the location is aware of the package arrival ahead of time. For urgent requests please contact us as soon as possible at customercare@devacurl.com. Learn about our new health and safety measures and what to expect when you come in for your appointment. If you do choose to register for free, an account helps to ensure a fast checkout, shipping status updates, and easy access to your order history. Lipstick and Lip Pencils. If you do choose to have packages delivered to hotels etc. Pintura Highlighting offers the perfect harmony and balance to waves and curls giving brilliance and dimension to beautifully compliment your DevaCut. Check out the Afterpay Payments FAQ here. Stay safe.Please allow 2-3 weeks from receipt of your returned product to receive your refund or to issue your merchandise credit. Or you can pay for return shipping and receive a refund. Why do you not formulate DevaCurl products with SLS/SLES sulfates, parabens or silicones as ingredients? Restricted items include: Aerosols, such as Flexible Hold Hair Spray, Shine Spray and NoPoo Quick Cleanser. DevaCurl Faces Class Action Lawsuit Alleging Hair Loss NPR's Leila Fadel speaks with hair stylist Stephanie Mero about the controversy surrounding DevaCurl products. Book an appointment at our Soho or Upper West Side locations today. 100% sulfate, paraben, and silicone-free cleansers, conditioners, treatments & accessories. Simply shop online and add items to your shopping bag and checkout as normal. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com. Why should styling products be applied to soaking wet curls? If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs. Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. Travel Size Low-Poo Delight Weightless Waves Mild Lather Cleanser. Get it as soon as Thu, Feb 25. Once they switched to other brands, … Merchandise credits will not be replaced or replenished if lost, stolen or used without authorization. Order confirmation emails are sent out within 30 minutes of order receipt in our systems. Pack and seal your return merchandise securely in the original package, if possible. Does DevaCurl accept returns from other retailers? Changes in smell, texture or color are all signs that a product is breaking down due to age or contamination. Free Gift with Purchase! We regret that we are unable to ship restricted items by air. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Deva Concepts LLC (DBA: DevaCurl) is a NY based company. New York, NY 10012 If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. How to Use Devacurl. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. The Guarantee is limited to the original, end-user purchaser. DevaCurl is not responsible for items lost or damaged in transit. DevaCurl Ultra Defining Gel Hair Styling Gels, Long Lasting Hair Gels, Hydrating Hair Gels & Hair Gel for Curly Hair Salon quality DevaCurl Ultra Defining Gel provides great hold and excellent curl retention. Our DevaDryer, DevaFuser and DevaTowel are manufactured in China. Product exchanges are not supported at this time. Does DevaCurl offer Black Friday and Cyber Monday deals? Or you can pay for return shipping and receive a refund. The salon specialized in curly hair and Massey's iconic Curly Girl Method, which involves embracing a "no-poo" lifestyle (aka no shampoo), avoiding heat, combs, brushes, sulfates, silicones, and alcohol.A classic Curly Girl Method routine … DevaCurl has not announced any plans for recalling any of its products at the moment, but did release an official statement after the growing controversy. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. No-Poo = No Lather! Yay! Stay tuned - we’re working on getting these setup!We do offer gift cards for salon services. You must provide an itemized proof of purchase in order for DevaCurl to authorize your return. You can unsubscribe at any time. Even though some of our products contain wheat-derived ingredients, they have been processed to remove gluten. Expired products could contain harmful bacteria, which leaves you open to infection if you have open sores or a dry, itchy scalp. All pricing is reflected in USD and international orders will be converted by your Credit provider based on the daily exchange rate. J. Hair Color. Discover amazing deals that will save you money, only from . If you follow this … Refunds for purchases made on DevaCurl.com will be credited to the original credit card used for payment. Other restrictions may apply. please ensure that the location is aware of the package arrival ahead of time. It feels like you put Gorilla Glue in your hair and it feels like you need to clarify next morning. DevaCurl Styling Cream, Define and Control, Touchable Hold, 5.1 Fl Oz (Pack of 1) 4.4 out of 5 stars 5,291. If you are returning an item you purchased from DevaCurl.com that qualified for a Gift with Purchase or as part of a Buy 2 Get 1 Free Offer, please include the bonus gift with your return. We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, PayPal, Google Pay, Apple Pay and Afterpay on DevaCurl.com. Where are DevaCurl products manufactured? It’s that easy! How do I return or exchange an item purchased using Installments by Afterpay? A popular hair-care product has the opposite effect -- instead causing users' locks to fall out, according to a new lawsuit brought against DevaCurl by dozens of unhappy customers. Pack and seal your return merchandise securely in the original package, if possible. The result was the world’s first conditioning cleanser or No-Poo Original.Read our What is No-Poo blog post for more details! What are the guidelines and conditions of the satisfaction guarantee? The DevaCurl Devafuser hand cradled her curls nicely while drying. Expire: Tuesday, 09 Mar 2021. You're subscribed to get notified of our latest blog posts! See what we're loving about each one. If for any reason you had a less than outstanding experience, please let us know. “Unfortunately makeup products do actually go bad and become less effective,” says makeup artist Veronica Chu . Then click the order number of the order you would like to track. Merchandise credits cannot be returned or redeemed for cash (unless otherwise required by applicable law), transferred to others, reloaded or sold. Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Merchandise credits will not be replaced or replenished if lost, stolen or used without authorization. Currently, Devacurl.com ships Domestically, servicing: US, CA and PR.Shipping Exceptions apply for Expedited Orders, US Non-Contiguous Orders, CA & PR orders that contain Aerosols. Hairspray. Other restrictions may apply. Devacurl is an all-natural hair product line designed specifically for curly hair. We regret that we are unable to ship restricted items to Hawaii and Alaska. All of our products, other than our tools and accessories, are formulated and manufactured in the USA. Offer's Details: Get DevaCurl Products at 75% Off or More on amazon.com. No, we do not require an account on DevaCurl.com in order for you to make a purchase. If you do choose to have packages delivered to hotels etc. This change is a natural process and does not impact product quality, safety, or efficacy in any way. Price $10.00. This DevaCurl hair gel, like all of our DevaCurl products, is designed to be used daily on any type of curl. Years ago stylists discovered that sodium lauryl sulfate was super-harsh and that bubbles did not = clean.DevaCurl created a botanically-infused cleanser with a specific pH level that could cleanse the scalp without stripping follicles. Leading professionals in dermatology, trichology, psychology and cosmetology provide their expertise on curly hair and scalp health. Fear not, animal lovers, all DevaCurl products are totally cruelty-free. At the checkout choose Installments by Afterpay as your payment method. Generally, our shipping facility cut-off is 1:00PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday.Orders after 1:00PM EST pickup will be processed the next business day. Hair is sculpted curl-by-curl, while dry, in its natural state. Can I use Installments by Afterpay if I’m an international customer? In either case, please include a copy of your return authorization e-mail in your package. I have better luck with the Tigi Bedhead or Curls Rock products. *Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii. Installments by Afterpay can only be applied to purchases made on devacurl.com website. ... DevaCurl. I loved how my client's hair turned out. No fees apply. If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. Quick Shop Free Shipping on All Orders + Free 2-Piece Gift with $60. No fees apply. Root Touch Up. Many professionals recommend discarding any unused products six months after opening. The key difference is that no-poo does not lather and low-poo has a mild lather. Terms: See website for more details. 1-2 business days: $16.95 USD*During high volume shopping seasons, expedited (1-3 business days) shipping methods are not available.Destination: Alaska & Hawaii, 3-12 business days: $15 USDDestination: Puerto Rico, 5-12 business days: $50 USDDestination: Canada, 5-12 business days: $15 USDDestination: Canada NU/NT/YT. If you have changed your mind, you can return your Afterpay purchase (if eligible) by mail for a refund. Merchandise credits cannot be returned or redeemed for cash (unless otherwise required by applicable law), transferred to others, reloaded or sold. If for any reason you are not completely satisfied with a DevaCurl product that you purchased from us or one of our authorized resellers, we will gladly accept returns if you submit your request within 60 days of purchase, with proof of purchase. Receive a free Deep Sea Repair packette with a $40 purchase plus Melt Into Moisture mini when you spend $60! Restricted items include: Aerosols, such as Flexible Hold Hairspray and High Shine. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Contact DevaCurl. I really like Jessicurl and KinkyCurly. Orders after 1:55PM EST pickup will be processed the next business day. I noticed my hair becoming dry for the past one year and tried several deep conditioning treatments. After they have been opened, it’s recommended to use them within 1 year, though if they don’t smell bad or change consistency, you can use your best judgment as to whether or not you want to keep using them. If you have purchased your product at DevaCurl.com please visit our Returns Center. Lorraine’s intention was to keep her hair care line as simple as possible, she named this particular conditioner “ONE” because it was designed to do-it-all if necessary: co-wash, condition, deep condition, and leave-in. The formulas were made to give curly hair the number one thing it needs: moisture. If your payment has been declined, please verify that the billing address matches the address on record with your issuing bank.Please take note of any error messages that appeared on the checkout page when your payment was declined and contact our customer care team via Live Chat or email customercare@devacurl.com. Many beauty products don’t come with expiration dates, but some do. Mail your return to: If you have any questions about your return, please contact Customer Service. Please note that your financial institution may take longer to reflect the transaction. This award-winning technique was designed to add gorgeous, light-reflecting highlights to all natural textures. It’s in the best interest of curls. See 52 member reviews and photos. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). Other restrictions may apply. What To Do With Expired Shampoo? Products that are purchased from DevaCurl.com using a “FINAL SALE PROMOTION” are not eligible for the Satisfaction Guarantee or other product exchange. If we see an expiration date on our food, we throw it away. Do makeup and skincare products really have expiration dates? What forms of payment are accepted on DevaCurl.com? A minimum purchase amount of $35 applies and you must meet additional eligibility requirements to qualify. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. The biggest part of the Deva philosophy is not using shampoo. We advise sending your package using a carrier that can provide tracking and insurance. It fit very easily on my BioIonic and GemForce. All DevaCurl products—even the stylers—are gentle, and everything in the line is 100% sulfate, silicone and paraben-free. If you have any questions about your return, please contact Customer Service. That pretty much goes without saying, right? Curl Enhancing. Free Shipping on All Orders + Free 3-Piece Gift with $80 ... DevaCurl strives to acknowledge, empower and celebrate Black history, culture and people. 40 ($3.41/Fl Oz) $29.99 $29.99. 9 people found this helpful. What does it mean if the color of a product starts to change? Please check our shipping estimates chart in the next tab.If your order falls outside of these noted shipping windows, contact our customer care team via Live Chat or email customercare@devacurl.com and we will review your order. What is the difference between “no-poo” and “low poo”? Please note that we are experiencing delays and order processing time may take 5-6 days before shipment. We have the products your curls need! If you feel that this is wasteful, simply be sure to look for signs that your products are getting old. *Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.Canada: Shipping is a flat rate of $15 for most destinations in Canada* except NU, NT, YT ($100). You must submit your request within 60 days of purchase. There will be a ‘Track Order’ link that appears above the list of purchased products that will open a new window with the shipment tracking details. Plus, our collection of cleansers and conditioners are cruelty-free. FREE Shipping on orders over $25 shipped by Amazon. DevaCurl products can be purchased in person at our Devachan salon in New York City at 425 Broome St in Soho.Learn more about our salon experience here, You can also visit any one of our authorized retailers to purchase DevaCurl products.A list of all authorized retailers can be found here, DevaCurl product portfolio, customer service and communications experts are available throughout the week to respond to your product, professional and media-worthy needs.To expedite your request, use the following contact information:Customer Care (Orders, Product Info, Compliments/Complaints)Mon - Fri, 9am - 5pm ESTEmail: customercare@devacurl.comMedia/Press InquiriesEmail: pr@devacurl.comInternational InquiriesEmail: international@devacurl.comAcademy Education + Training InquiriesEmail: academyEDU@devacurl.com. 7.31.14 Would you drink spoiled milk? Styling Products. DevaCurl Low Poo: rated 3 out of 5 on MakeupAlley. We train and certify stylists all over the country at our academy. Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations. Reviewed in the United States on June 10, 2017. You can track your order by logging into your account and clicking on the ‘Order History’ link. All the know-how and products you need to cleanse, condition, & style your curls with definition and shine. We regret that we are unable to ship restricted items by air. Sign up for our email newsletter. Devachan is now open! If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs. DevaCurl is not responsible for items lost or damaged in transit.Your return will be processed promptly upon receipt of the returned product and proof of purchase and we will send you a confirmation via email. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Original shipping and handling costs are non-refundable unless you purchased your product from DevaCurl.com and DevaCurl made an error on your outbound shipment. If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States. What it is: A patented DevaFuser that helps give natural curls gorgeous shape, definition, and touchable volume. Due to the evolving COVID-19 situation, it may take us longer to process your order or return. Final Sale and Cyber Week items do not follow the above return policy.Read our full “Satisfaction Guarantee and Returns Process” for more details on how to return your order and receive a refund. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations. PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Deva Concepts LLC (DBA: DevaCurl) is a NY based company. All of our products have been lab tested and verified to be gluten-free. Devacurl products have always left me with frizzy hair. If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs. - You must provide an itemized proof of purchase in order for DevaCurl to authorize your return.- If you choose to get a merchandise credit, return shipping is free if your delivery address is in the contiguous United States.- If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada or if you request a refund you are responsible for all return mailing and shipping costs.- Original shipping and handling costs are non-refundable unless you purchased your product from DevaCurl.com and DevaCurl made an error on your outbound shipment.- You must submit your request within 60 days of purchase.- Products that are purchased from DevaCurl.com using a “FINAL SALE PROMOTION” are not eligible for the Satisfaction Guarantee or other product exchange.- If you are returning an item you purchased from DevaCurl.com that qualified for a Gift with Purchase or as part of a Buy 2 Get 1 Free Offer, please include the bonus gift with your return. - Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. You're subscribed to receive notifications. You can enjoy free return shipping and receive a merchandise credit redeemable at DevaCurl.com equal to the purchase price (less any original shipping and handling costs) of the returned product (only available to mailing addresses in the contiguous United States). I also agree with the other posters that drugstores offer many quality products for cheaper than Devacurl. Over the last few weeks, Deva Curl customers have been coming out and addressing their concerns with Deva Curl’s product. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. If you choose to keep the bonus gift, your account will be charged for its value.- The Guarantee is limited to the original, end-user purchaser.- DevaCurl reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion if a customer is abusing the Satisfaction Guarantee, including if a customer returns heavily used products.- If we have questions about your return, we will contact you by phone or email.- Returned merchandise that does not meet the conditions of the Satisfaction Guarantee will be declined and sent back.- Any issued merchandise credits can only be used at DevaCurl.com and have no expiration date. In addition to SLS/SLES sulfates, parabens, and or silicones, we DO NOT formulate our products with the following ingredients:Phthalates, gluten, Coal Tar Dyes, peanut-derived ingredients, Formaldehyde, MIT, paraffin, petrolatum or mineral oil, DEA or TEA, Triclosan, Benzophenone, Dihydroxybenzophenone, Ethylene Glycol, Dipropylene Glycol, Nonolynol, Octoxynol or derivatives, 3-Benzylidene camphor, Talc, Ethyl acrylate, Ethyl methacrylate, Methyl methacrylate, Butyl methacrylate, Hydroxypropyl methacrylate, Tetrahydrofurfuryl methacrylate, Trimethylolpropane trimethacrylate, Aluminum Salts, Benzophenone, Butoxyethanol, Carbon Black Lead, Lead Acetate, Methyl Cellosolve, Methoxyethanol, Methylchloroisothiazolinone, Methylisothiazolinone, Mercury or Mercury Compounds (Thimerosal), Insoluble Plastic Microbeads, Resorcinol, Toluene, BHA, ETA, Nanoparticles, Polyacrylamide, Acrylamide, or Styrenes. DevaCurl’s classic One Condition set a new standard for curly girls everywhere. Claims of hair and scalp loss, damage and … Because we love freebies, we’re giving you a free Buildup Buster packette with a $50 purchase plus a travel-size SuperCream when you spend $80! (3) Mail your return to:DevaCurlAttn: Returns300 Nixon LaneEdison, NJ 08837United StatesWe advise sending your package using a carrier that can provide tracking and insurance. Are there any Express (Air Mail) restrictions? United States. Both product lines have a range of products that work well on fine to coarse hair. :( You'll no longer receive notifications. We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) If you choose to keep the bonus gift, your account will be charged for its value. Subject to availability. DevaCurl 8th Floor Thanks for your patience! Please allow 2-3 weeks from receipt of your returned product to receive your refund or to issue your merchandise credit.